for your QuickBooks needs


Conditions of Use

Conditions of Use:

Unless otherwise specified for indiviual items the following apply.

Usage of this web site is for the sole purpose of providing information related to the products and services that we offer.

Custom Software / Programming Policies

 

Privacy.

We do not share your data outside of our office without your written concent. We have no problem signing a Non-Disclosure Agreement.

 

We guaranty it will work.

You may want or need additional changes which may incur additional cost later so it is important to let me know all the requirements now. It is easier to add them now than redo and retest later.

 

Defects fixed for free within 60 days.

This pertains to fixed price projects. If our program does not work correctly or crashes we will fix it free of charge within 60 days. Note that this does not include changes to the specifications or design but defects (ie bugs). We are also not responsible for defects in the supporting platforms (i.e. Windows, QuickBooks, etc.). (Your account must also be current).

 

Scope of work Disclaimer:

The one thing that I want us to agree on before we go any farther ( I always get caught up in this) is that we are not designing the system (although we could) but only doing this program design and it's coding according to your specifications. We guaranty the program to work according but if the overall system does not work effectively then we are not responsible and that any additional work or time spent on troubleshooting such problems are billable at our normal consulting rate and that you accept responsibility for it.

 

Scheduling:

The way this works is that we can schedule your project once payment has been received. We usually have a 3-5 business day backlog. Once started it will probably take about 3-7 business days to get you something to test with.

 

Pricing will vary with what you want. We license to you executables (exe's) not the source code

This way we keep to source programs for other projects and you only get what you need. This keeps the cost down. Usually a few hundred dollars instead of the thousands normally associated with custom programming. Our programs normally run as separate normal Windows applications started from the start menu or can be setup as a shortcut on your desktop. The product will be licensed for your QuickBooks company name only. It is not transferrable to any other party without written acceptance from AaaTeX.

Any price or estimate we give you is good for 5 business days.

Licensing is based on the QuickBooks company name unless stated otherwise. So the license is good for all the users/PCs on that same QuickBooks company name (not file name).

 

There are 2 things that will greatly speed the project.
May be required in complex projects.

 

Having your company file here so I have something to test with.

Our having Remote Access to your computer i.e. XP Remote Assistance, pcAnywhere, GoToMyPC, WebEx or equivalent so we can come into your system help with install/setup and running of the program and any problems that might come up.

Note: Not having these may result in a higher cost to you since we have more testing and work to do.

 

Delivery:

All products are delivered electronically either via email or downloads. Requests for other methods are available with an additional fee.

 

Timeliness:

Since we will be working with you to develop a customize solution to your problem it is expected that you or someone on your staff will be available to complete this project (to answer questions, review specifications, design, testing results, etc.). We can not be responsible for the projects results it is this does not occur. In cases where we cannot contact you for over a week may result in restart cost since we must move on to other projects and trains of thought, etc.

If we do not hear from you in 5 business days after we attempt to contact you and unless previously notificied and agreed to, we will consider the program complete.

Any price or estimate we give you is good for 5 business days.

 

You are at least 18 years of age and are authorized to make this purchase.

 

Payments:

See our payments page at www.AaaTeX.com/Payments.htm

 


Money Back Return Policies

 

We offer 4 classes of offerings.

Off-the-shelf' software

Custom Software (requiring new programming to existing offerings or brand new programs).

Services

Contract Work - programming, design, planning, etc.

1 - 'Off-the-shelf' software

Usual comes with a free trial or demo

You would try it with the trial or demo and decide if you want it or not

If you want it after using the trial or demo you would then purchase a license to use it via the normal payments methods.

May be bought directly on the internet.

A money back return for the base software price can be made if:

It does not work as advertized within 30 days of purchase.

There are 'serious' problem bugs preventing the operation or usage of the product that cannot be resolved by AaaTeX within 30 days of notification (with proper documentation that is discussed in our documentation and on www.AaaTeX.com/Support.htm. (Please see disclaimer below).

This does not include setup and customization costs.

2- Custom software

Changes are made to an existing 'off-the-shelf' product or this is a new program or product.

One of our many other products that are not yet ready for the 'mass market'.

A money back return can be made if:

The product does not function as was 'contracted'.

There are 'serious' problem bugs preventing the operation or usage of the product that cannot be resolved by AaaTeX within 30 days of notification (with proper documentation that is discussed in our documentation and on www.AaaTeX.com/Support.htm). (Please see disclaimer below).

There is are NO money back returns if the product performs as discussed, written and/or verbal, (the requirements or specifications that the customer provides).

This normally does not include setup and customization costs.

It is withn 60 days of purchase.


Please review our custom software policies by clicking here.

 

3- Services:

No program is given to the customer but work is done either on the customer's computer or ours. This does NOT include contract programming in which is done on an hourly basis and has no money back returns. This does include email/phone support.

A money back return can be made if:

We fail to meet our do what we were 'contracted' to do within 30 days of notification (with proper documentation that is discussed in our documentation and on www.AaaTeX.com/Support.htm. (Please see disclaimer below).

It is withn 3 days of purchase.

This was NOT a 'best attempt' method.

There will be NO Money Back Returns:

You do no like the answer given as a result of email/phone support.

This was a 'best attempt' method.
 

4- Contract Work - Programming, Design, etc.

No money is given back for contract work, i.e programming, design, etc.


 
 
 
 
 

 

 

 

 

 

 

 


Disclaimer: AaaTeX Corp. is not responsible for problems and/or damage in any of our products, software or service as the result of problems in the software foundation to our products, software or services (i. e. Operating System, Internet, Web Site, Web Shopping Cart or program provided by another company). In no case shall AaaTeX be responsible for more that the purchase price.

 
Please review on Return Policies at www.AaaTeX.com/ReturnPolicy.htm
 
 
 

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